HERE TO HELP YOU
WITH OUR THOROUGH COMPLAINTS POLICY
At Dentique Dental Practice, we believe complaints should be dealt with to the satisfaction of the complainant as quickly and effectively as possible.
We aim to handle all complaints in a fair and transparent manner. Complaints will be acknowledged in writing within three working days of receipt and we aim to respond to them within ten working days. In cases where this is not possible, we will contact the complainant regularly (at least every 10 working days) to provide an update of the situation until the complaint is resolved.
This practice has implemented a standard procedure for dealing with complaints. All staff receive full training on this as part of their induction programme.
Complaints and their solutions will be monitored and reviewed. Any necessary action or changes required to prevent recurrence should be dealt with by means of the corrective action procedure.
Complaints should be learned from and used as an opportunity to raise the quality of service the practice provides.